Shipping
Shipping rates, processing times, and delivery options will be finalized before launch. The store may begin with simple flat-rate shipping and a free-shipping threshold once product weight and packaging are confirmed.
Processing time
Estimated processing times should be confirmed by the IZANA team before launch.
Returns
For hygiene and product safety reasons, hair care and cosmetic products may be final sale once opened. The final return policy should be reviewed and approved by the client before launch.
Damaged or incorrect orders
If an order arrives damaged or incorrect, customers should contact the store promptly with their order number and clear photos so the issue can be reviewed.